I saw a charge was on my online banking when I placed my order. Now it's gone. Why?

What you are seeing is an authorization. When you place an order, an authorization is made verifying that you have the available credit to make the purchase. But this is not a charge! We do not actually charge your card until we ship your order. Sometimes an authorization shows on your statement as "pending" or "unsettled activity". There is no problem with your order. We are processing it as fast as we can and you will be notified when your order ships to you.

Last Modified: 03/25/2013

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