My order was declined but there's a charge on my statement!

What you are referring to is called an authorization hold. This is not an actual charge to the credit card and the bank will release the funds back to the card after the authorization expires (between 3 days and a month depending on your bank). It’s important to note that a transaction declined for Incorrect Billing Address or Incorrect CCV has still been approved by the card issuing bank and the requested funds will be placed on hold, thereby reducing your available credit. This hold will appear on your statement as PENDING. It is NOT a charge. A pending status will ONLY become a charge when we ship your order.

For our customers protection, our system checks the billing address you enter against the billing address of the card holder. So make sure they match! Likewise, we also confirm the 3 digit code on the back of your card. 

Last Modified: 01/01/2017

DO NOT ASK CUSTOMER SERVICE QUESTIONS IN THIS FIELD. THIS FIELD IS ONLY FOR RATING FAQ ANSWERS. TO ASK A QUESTION, CLICK THE CONTACT LINK ON TOP OF THIS PAGE

(1-Lowest, 10-Highest)

Login

Welcome guest,

Categories

0 Items
$0.00
Get exclusive deals, offers and coupons, only for subscribers!

Information